Skye Bank has expanded its digital financial offerings with the launch of “SkyeXperience”, a unique banking solution.
The Omni-Channel platform, the bank said is a display of its commitment to its valued customers who have continued to, not only do business with the bank, but also challenged it on how best they can be served better.
Unveiling the solution in Lagos, the Bank’s Group Managing Director/CEO, Mr. Adetokunbo Abiru said the overriding objective of the product “SkyeXperience” is to simplify service delivery and personalize the customer experience. “As a pledge of commitment to a new service charter with our customers, we have decided to render to them this digital banking solution, which we have we called SkyeXperience denoting such positive values as experience, excellence, excitement and experiential”.
The unique features of the SkyeXperience digital solution is its overriding benefit of providing for the customer, an omni-channel experience and seamless navigation on multiple platforms. The solution is also self-service – enabling the customer to do several transactions on the go – and to manage time better.
SkyeXperience is today Nigeria’s most advanced digital financial solution that will make banking a hassle-free and provides exciting lifestyle for both the young and the old. For our worthy individual customers, who need to pay school fees from their home or office to our SME customers and retail entrepreneurs who need to make instant payments to suppliers and vendors in distant cities, this solution is for you, Abiru said.
Also commenting on the innovative move is the Chairman of Skye Bank, Mr. Mohammed Ahmad who said the launch of SkyeXperience is the bank’s own modest contribution towards the economic development of Nigeria, especially in the area of financial technology and digital revolution.
He added that Skye bank has always taken the lead in terms of digital offering in the financial service space, saying this launch is a response to the needs and expectations of the customers, especially the digital natives who are either caught up or born with technology. “By the unveiling of this new service platform, called SkyeXPerience, we are offering you a smarter way to bank, and a more convenient way to live”, he stated.
He lauded the federal government policy on digital revolution which seeks to achieve 30 per cent broadband penetration by 2018, believing that the SkyeXperience will encourage more Nigerians to embrace the use of technological solutions to attain a more convenient and quality living, irrespective of their social status.