In compliance with the directive of the telecoms industry regulatory body, Nigerian Communications Commission (NCC) and response to complaints of unsolicited SMS or promotional voice calls by some customers, Airtel Nigeria has introduced a ‘Do not Disturb’ short code- 2442.
Designed to empower customers in respect to the management of all promotional messages sent to their lines, the self-service platform allows customers to either opt-in or out of the ‘Do Not Disturb’ service, thereby empowering telecoms consumers to end unsolicited promotional SMS or promotional voice calls. To use the service customers can text ‘help’ to 2442.
Mr. Ahmad Mokhles, Chief Commercial Officer atAirtel Nigeria while commenting on the service said that the Airtel is committed to offering excellent customer service. “While there are customers that demand promotional services to keep abreast with various innovative products and services, there are others who do not want to be disturbed – that is why NCC has mandated telecoms companies in Nigeria to create this service, providing options for customers to either opt-in or out,” he said.
A while ago, Airtel introduced *902# as a short code to empower customers activate or deactivate any Value Added Service (VAS) subscription at any point in time.