Etisalat Nigeria in creating innovative avenues for better customer engagement and quality touch points recently hosted an interactive feedback session for its customers in Ilorin, Kwara State.
The Etisalat Customer Forum aimed at engaging customers to deepen relationships provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.
Speaking at the quarterly Customer Forum, Etisalat’s Director, Brands and Experience, Elvis Ogiamwanye, said the forum further underlined the telco’s recognition of its customers as being very important to the continued growth of the network in Nigeria.
The Customer Forum initiative which was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, has helped the company in developing innovative products and services that solve every day problem for the customers.
At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry, Ogiamwanye said.
A customer who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation. “I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, check Instagram and other social media platforms. I must say that Etisalat data quality is second to none”, she stated.
Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints. “I had some challenges with my line, it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint”, he said.
The key objective of Etisalat Customer Forum is to enable Etisalat receive quality feedbacks from customers across a wide range of issues including quality of its network service, customer service, products and offerings, CSR interventions and any other relevant issues bothering on the company’s operations. Etisalat Customer Forum has held pan-Nigeria across key cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar, Uyo, Warri, Onitsha and Akure amongst others.